Research & Development

We believe in the continuous search for innovative solutions. The ever-evolving market, regular updating and a passion for technology are what guide us in improving our products and discovering new opportunities and skills.

Our method

01

Studying new technology

Broadening knowledge of the emerging technologies and their contexts.

Feasibility studies

Studying and evaluating the technical and economic requirements for the investment.

02

03

Designing prototypes

Creating test models to test the real-world effectiveness of the idea.

Generic validation

Testing and approving the prototype.

04

05

Integration into pre-existing systems and change management

Integration of the new technology into the current context and change management.

Our R&D, today and tomorrow

We innovate products to optimise workflows and streamline processes, with a constant focus on software usability and the user experience
Risorsa 216
Building an IDE to create automatic Customer Service processes. Drag & drop graphic functions to connect the logical actions on channels (phone, email, text, video call or chat), databases and existing local systems or in the cloud (web services), creating robotic services to support customer care. With the editor, you can create complex services in minutes by including easily reusable process templates.
The objective of this research activity is to design a software module for automatic conversation analysis, in order to evaluate each type of call based on specific criteria. These can be: sentiment analysis, a set of words and/or phrases that must or must not be present in the conversation, duration of the conversation, duration of breaks. The result of the analysis, represented in aggregate form, makes it possible to quantify the compliance with quality standards.
Risorsa 188
Evolution of the Comsy Platform according to the micro-services model, for a better organisation of production and delivery processes. The main benefits obtained from the development of software modules are: increased software quality, increased security level and greater flexibility to cope with changes. In addition, the software modules, which can be scaled horizontally, make it possible to create fault-tolerant systems that allow hot upgrades and can manage larger volumes by coordinating multiple requests for each service. Deploying these modules in the form of orchestrated containers allows delivery processes to be standardised, increasing the level of security and monitoring of components, while reducing delivery times.
The objective of this research activity is to design a software module designed to index texts from different sources. The knowledge base creation process starts with crawling: this is the phase that extracts content, interpreting different formats (html, txt, pdf, doc/docx). The next phase is processing, where the semantic index by scanning the unstructured data within the documents and identifying the relationships between the concepts they contain. The resulting knowledge base supports Customer Care and can be queried through keywords or phrases in natural language, integrated through APIs in various applications (CRM, chat-bot, voice bots and more).

Present

Risorsa 216
Building an IDE to create automatic Customer Service processes. Drag & drop graphic functions to connect the logical actions on channels (phone, email, text, video call or chat), databases and existing local systems or in the cloud (web services), creating robotic services to support customer care. With the editor, you can create complex services in minutes by including easily reusable process templates.
Risorsa 188
Evolution of the Comsy Platform according to the micro-services model, for a better organisation of production and delivery processes. The main benefits obtained from the development of software modules are: increased software quality, increased security level and greater flexibility to cope with changes. In addition, the software modules, which can be scaled horizontally, make it possible to create fault-tolerant systems that allow hot upgrades and can manage larger volumes by coordinating multiple requests for each service. Deploying these modules in the form of orchestrated containers allows delivery processes to be standardised, increasing the level of security and monitoring of components, while reducing delivery times.

Future

The objective of this research activity is to design a software module for automatic conversation analysis, in order to evaluate each type of call based on specific criteria. These can be: sentiment analysis, a set of words and/or phrases that must or must not be present in the conversation, duration of the conversation, duration of breaks. The result of the analysis, represented in aggregate form, makes it possible to quantify the compliance with quality standards.
The objective of this research activity is to design a software module designed to index texts from different sources. The knowledge base creation process starts with crawling: this is the phase that extracts content, interpreting different formats (html, txt, pdf, doc/docx). The next phase is processing, where the semantic index by scanning the unstructured data within the documents and identifying the relationships between the concepts they contain. The resulting knowledge base supports Customer Care and can be queried through keywords or phrases in natural language, integrated through APIs in various applications (CRM, chat-bot, voice bots and more).

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