Technical support

Your needs come first

You can count on us

Labitech’s technical support team is your first port of call for assistance with your tech solutions.

Our team, shifting from routine support functions to bona fide strategic operations, aims to offer a complete, structured service, responding promptly to the specific needs of your business and always helping to add value.


The Helpdesk checks that the service or system is functioning correctly; restores the service in the event of malfunctions, glitches or failures, and provides information on how to use it.

Service desk

The Service Desk carries out routine work such as configuring pre-existing set-ups on software or systems, and also non-routine work such as just-in-time implementation of new structures for software or systems.

The process


Ticket opening

Analysis of the incident or service request



Incident resolution or service request management

Ticket closure


Need fast, reliable technical support?