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The solutions you are looking for in a single platform
The solutions you are looking for in a single platform
COMsy Platform is is the advanced platform for the efficient management of internal and business processes.
The highly customisable system adapts to each business context, allowing you to choose from
You can configure the graphic modules to suit your needs.
You can easily integrate data sources to complete your business processes seamlessly.
You can dedicate each of your customers an independent space in which to organise their activities.
Recordings can be anonymised with a pitch shifting algorithm or encrypted via data security industry standard.
Services offered through the Comsy Contact Center can be delivered via audio, video or text, assuring a complete omnichannel experience.
With this function, users can search for specific content within a large corpus of documents, texts and data in seconds, accurately and reliably.
The system allows the optimised handling of large quantities of outbound calls by using the predictive outbound processor, thus relieving operators from handling non “useful” calls.
Room supervisors can monitor the operators’ activity and the status of system queues, giving them a global overview of service delivery.
We innovate our platform to optimise work and smooth processes with a consistent focus on software usability and user experience
Implementation of a process for the management, registration, identification of the document flow. For each document and its metadata, computerised protocol guarantees the tracking and historicization of any operation and the immutability over time of the main information relating to a protocol record. The main benefits are optimisation of the document flow; elimination of paper records and manual protocol times; reduction of time and costs in accessing documents; increased transparency and administrative simplification.
The objective of this research activity is to design a software module for automatic conversation analysis, in order to evaluate each type of call based on specific criteria. These can be: sentiment analysis, a set of words and/or phrases that must or must not be present in the conversation, duration of the conversation, duration of breaks. The result of the analysis, represented in aggregate form, makes it possible to quantify the compliance with quality standards.
Implementation of a process that allows helpdesk operators to have full control of user support, being able to make use of all communication channels and functionalities of the COMsy Platform. In addition, the system allows full traceability of user activities and ticket configurability.
The objective of this research activity is to design a software module designed to index texts from different sources. The knowledge base creation process starts with crawling: this is the phase that extracts content, interpreting different formats (html, txt, pdf, doc/docx). The next phase is processing, where the semantic index by scanning the unstructured data within the documents and identifying the relationships between the concepts they contain. The resulting knowledge base supports Customer Care and can be queried through keywords or phrases in natural language, integrated through APIs in various applications (CRM, chat-bot, voice bots and more).
Implementation of a process for the management, registration, identification of the document flow. For each document and its metadata, computerised protocol guarantees the tracking and historicization of any operation and the immutability over time of the main information relating to a protocol record. The main benefits are optimisation of the document flow; elimination of paper records and manual protocol times; reduction of time and costs in accessing documents; increased transparency and administrative simplification.
Implementation of a process that allows helpdesk operators to have full control of user support, being able to make use of all communication channels and functionalities of the COMsy Platform. In addition, the system allows full traceability of user activities and ticket configurability.
The objective of this research activity is to design a software module for automatic conversation analysis, in order to evaluate each type of call based on specific criteria. These can be: sentiment analysis, a set of words and/or phrases that must or must not be present in the conversation, duration of the conversation, duration of breaks. The result of the analysis, represented in aggregate form, makes it possible to quantify the compliance with quality standards.
The objective of this research activity is to design a software module designed to index texts from different sources. The knowledge base creation process starts with crawling: this is the phase that extracts content, interpreting different formats (html, txt, pdf, doc/docx). The next phase is processing, where the semantic index by scanning the unstructured data within the documents and identifying the relationships between the concepts they contain. The resulting knowledge base supports Customer Care and can be queried through keywords or phrases in natural language, integrated through APIs in various applications (CRM, chat-bot, voice bots and more).
Technical support team is your point of reference for assistance with COMsy Platform
This service enables the correct operation of the product: the reactivation of the product in the event of a total or partial blockage, or in case of malfunction, and provides information on how to use it.
This service enables the correct operation of customised processes: the reactivation of the product in the event of a total or partial blockage, or in case of malfunction, and the provision of information concerning the use of customised processes.
